Shipping Policy
Free Shipping
Only select items are eligible for free shipping. Look for the Free Shipping badge on specific products and choose "Standard Delivery" method during checkout.
We do not make any promises or guarantees regarding delivery times for Free Shipping items and recommend that you choose one of the paid shipping methods if your order is time-sensitive.
Typical Shipping Times
The following are typical shipping times to most locations in Canada. Remote or rural areas may experience longer shipping times.
- Standard Shipping: 3-5 business days
Express: 1-3 business days
Pickup at Our Location
You always have the option to pick up your order at our location in Concord, ON - just select "Pick Up" under all the shipping options. If you decide to pick up your order, you must place the order online and wait for the "Ready for Pick Up" email. If you have not received the email please do not come to the store until you do so as some orders take longer to prepare than others.
A valid photo government ID and order number are required for picking up your order. If you wish to have someone pick up your order on your behalf please email us the person's full name and inform them to bring their government ID. Typically orders are available for pick-up next day, Monday to Friday.
Oversized Items and Additional Charges
Large items may be considered oversized and may be subject to additional shipping fees. Oversized items which cannot be shipped by courier will be delivered by LTL.
Toronto Pool Supplies reserves the right to contact the customer in the circumstances where shipping charges calculated within an order are incorrect upon investigation. If actual shipping is more expensive, the customer will be given the opportunity to pay the difference or cancel the order.
The buyer is responsible for any taxes or tariffs associated with the purchase.
Inthe event that your package or item arrives damaged Toronto Pool Supplies will file a claim with the carrier on your behalf. Please take a picture of the package and the contents that are damaged and email everything to shipping@torontopoolsupplies.
LTL items (ie: Pool Heater or Furnace) must be inspected by the receiver prior to signing off on the delivery receipt. If you notice any damage at all on the packing note it down with the driver, take pictures of the damaged packing along with the damages to the item itself, and email everything to [email protected]. A claim with the shipping company will be opened and until such time as the claim has been finalized the original packaging along with the item can not be used, installed, discard, or returned to Toronto Pool Supplies. The carrier has the right to send someone out to inspect the item and verify the damage. Claims can take from 6-8 weeks to be resolved.NOTE: In the case, you signed off for the item without inspecting it and it turns out to be damaged the carrier has the right to deny the claim.
Lost Items? Please notify us by email shipping@torontopoolsupplies.