Delivery Time Estimates
The map below shows typical delivery times to destinations in Canada using Standard Shipping via UPS or Purolator.
Only select items are eligible for free shipping. Look for the Free Shipping badge on specific products and choose "Promotional Free Shipping" method during checkout.
Free Shipping does not always follow the same time estimates as "Standard Shipping" because items will be sent out via the cheapest available carrier and large items in particular, such as pool heaters and pool kits may not be delayed if no suitable freight carrier is available at the time. We do not make any promises or guarantees regarding delivery times for Free Shipping items and recommend that you choose one of the paid shipping methods if your order is time-sensitive.
Pickup at Our Location
You always have the option to pick up your order at our location in Vaughan, ON - just select "Pick Up" when prompted for a shipping method during checkout. Please note that the above location is a warehouse, not a retail store. If you want to pick up your item from our warehouse, you must place the order online and we will send you a confirmation email as soon as it's ready.
A valid photo ID or your confirmation email is required for picking up your order. Typically orders are available for pick-up next day, Monday to Friday.
Oversized Items and Additional Charges
Large items may be considered oversized and may be subject to additional shipping fees. Oversized items which cannot be shipped by courier will be delivered by common carrier. If a lift gate is required for your delivery, a handling fee will be applied. Wherever possible, orders will be shipped via FedEx ensuring that you get your merchandise as soon as possible. Some very large and heavy items, such as steel pool kits, which are only available for pickup at our warehouse location.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping method you choose, shipping date estimated may appear on the shipping quotes page.
Toronto Pool Supplies reserves the right to contact the customer in the rare circumstances where shipping charge calculated within an order is incorrect upon investigation. If actual shipping is more expensive, the customer will be given the opportunity to pay the difference or cancel the order.
The buyer is responsible for any taxes or tariffs associated with the purchase.
Shipping & Risks during Shipping
When products are shipped to you by common carrier, Toronto Pool Supplies' liability to you for breakage and/or non-delivery of the products by the common carrier to you will be limited by the limits of liability provided by the common carrier’s terms and conditions of carriage.
If a product arrives damaged, you must note it with the driver in writing on the receipt you sign, failure to do so will nullify shipping insurance. To properly document damage, write down every detail and take pictures is possible. We will be happy to assist you in sorting out the issue so the more information and pictures you provide the easier the process will be.
In the case that your order arrived damaged please email us right away and make sure to attach pictures of the packaging along with pictures of the damaged item. Once the email is received Toronto Pool Supplies will start the claim process with the carrier in question. NOTE: The claim process can take up to 8 weeks from start to finish and unless specified otherwise the damaged item must be kept with the original packaging until the carrier has completed their inspection. The carrier has the right to send out a third party to complete the inspection to verify if the item is repairable or not before replacing the item.
LTL items (ie: Pool Heater or Furnace) must be inspected by the receiver prior to signing off on the delivery receipt. In the case, you signed off for the item without inspecting it and it turns out to be damaged the carrier has the right to deny the claim.
Lost Items? Please notify us by email and we will open an investigation up with the carrier.